When will I receive my parcel?
Many of our products are made to order and are shipped from our overseas factories to ensure we are able to offer the best prices for our customers.
Once your order is placed, there will be a 1-4 day processing period followed by a 5-18 day shipping period. It may take up to 2-4 weeks in total to receive your items depending on your countries customs regulations but is usually much faster.
In extremely rare cases, it may take up to 8 weeks for delivery as packages are sometimes held by customs for inspection. Unfortunately this is out of our control but we will do our best to help you if the occasion arises.
If your order has not arrived within 60 days of placing your order, you will be entitled to a refund with no questions asked.
Please do not order for Christmas after November 25th.
Rest assured, all of our packages come with free tracked shipping and delivery is usually in the 5-18 day period!
Where are my shipping options?
We offer three shipping methods:
- Free Shipping (which includes tracking) - $0.00
- Plus Shipping (which includes tracking & insurance) - $4.95
- 1 Year Warranty + Tracking & Insurance - $7.95
Where do you ship to?
We currently ship to the following countries:
- United States
- United Kingdom
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
Will my order be shipped in multiple parcels?
If you place an order with different items, they may be fulfilled in multiple shipments.
What are my delivery options?
We currently only offer one standard shipping option, which is free and comes with delivery tracking for your piece of mind.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Track Order page in our main menu and footer menu.
Where is my order shipped from?
We have fulfillment centers across the globe in the United States, Canada, Europe, and China.